Terms of Use and Sale for Akiolab

Last Updated: April 14, 2026

1. About Akiolab

These Terms of Use and Sale (the “Terms”) govern your access to and use of the Akiolab website located at https://akiolab.com and any related services, content, features, accounts, and purchases offered through the website (collectively, the “Services”).

In these Terms, “Akiolab,” “we,” “us,” and “our” means:

Operating as Akiolab

Halifax, Nova Scotia, Canada

Email: [email protected]

By accessing our website, creating an account, or purchasing products from us, you agree to be bound by these Terms. If you do not agree, do not use the Services.

2. Eligibility

You must be the age of majority in your province, territory, state, or country of residence to use the Services or place an order on your own behalf. If you are under the age of majority, you may use the Services only with the involvement and permission of a parent or legal guardian.

3. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

4. Your Account

If you create an account, you are responsible for:

  • providing accurate and current information;
  • maintaining the confidentiality of your login credentials;
  • restricting access to your account and devices; and
  • all activity that occurs under your account.

We may suspend or terminate an account if we reasonably believe that the account is being used unlawfully, fraudulently, abusively, or in violation of these Terms.

5. Products and Availability

We sell 3D printing filament and related products through our website.

We may change, discontinue, limit, or update any product, description, price, packaging, offering, or availability at any time without prior notice.

We try to ensure that product descriptions, images, colours, specifications, pricing, and availability are accurate, but errors may occur. We do not guarantee that product descriptions or other website content are complete, current, or error-free.

6. Orders

Your order is an offer to purchase. After you place an order, we may send an order confirmation email, but this does not necessarily mean that the order has been accepted.

We reserve the right, in our sole discretion, to:

  • refuse or cancel any order;
  • limit quantities per customer, household, address, or order;
  • reject orders that appear to be placed by dealers, resellers, or distributors unless expressly authorized by us;
  • request additional information before accepting or fulfilling an order.

If we cancel an order after payment has been authorized or captured, we will refund the applicable amount to the original payment method unless otherwise required by law.

7. Pricing, Currency, and Taxes

Unless otherwise stated, prices displayed on our website are in [CAD / currency used on site].

Prices, promotions, and product availability may change at any time without notice. Taxes, shipping charges, duties, and other fees, where applicable, will be displayed at checkout or otherwise communicated before you complete your purchase.

If a pricing, description, or system error occurs, we reserve the right to correct it and to cancel or refuse affected orders, subject to applicable law.

If you advertise discounts, sale prices, or reference prices, those claims must still comply with Canadian competition law. 

8. Payment

We accept payment methods made available on the website from time to time, including third-party payment processors such as Stripe.

By submitting payment information, you represent and warrant that:

  • you are authorized to use the selected payment method;
  • the payment information you provide is accurate and complete; and
  • you authorize us and our payment processors to charge the full amount due, including applicable taxes and shipping fees.

We do not store your full payment card number on our servers.

9. Shipping, Delivery, Title, and Risk

We ship to locations listed on our website or otherwise approved by us.

Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, customs, weather, labour disruptions, supply constraints, or other causes beyond our control.

Unless otherwise required by applicable law, title and risk of loss for physical goods pass to you upon delivery to the shipping carrier or, if applicable, upon delivery to the address you provided.

You are responsible for ensuring that the shipping address and contact details you provide are accurate and deliverable.

10. Cancellations, Returns, and Refunds

Our returns, refunds, exchanges, and cancellation practices are described in our Refund Policy or Returns Policy, which forms part of these Terms.

Nothing in these Terms limits any non-waivable rights you may have under applicable consumer protection law. For Nova Scotia internet sales, mandatory cancellation and refund rights may apply in some circumstances. 

If there is any conflict between these Terms and non-waivable consumer rights under applicable law, the law prevails to the extent of the conflict.

11. Product Use and Safety

You are responsible for using products purchased from us safely, lawfully, and in accordance with:

  • the instructions, safety notices, and technical specifications provided with the product, if any;
  • the printer manufacturer’s instructions and compatibility requirements; and
  • all applicable laws, regulations, codes, and workplace safety standards.

Unless expressly stated by us in writing, our products are not represented as certified or approved for:

  • medical implantation or life-support applications;
  • aerospace, aviation, automotive safety-critical, or military uses;
  • any application where material failure could result in death, personal injury, or significant property damage.

You are solely responsible for testing suitability, print settings, storage conditions, end-use performance, and fitness for your intended application.

12. Acceptable Use

You may not use the Services:

  • for any unlawful, fraudulent, deceptive, or harmful purpose;
  • to interfere with or disrupt the website, servers, payment systems, or related infrastructure;
  • to scrape, crawl, copy, reproduce, republish, or commercially exploit website content without our prior written permission;
  • to upload, transmit, or post malicious code, spam, false reviews, or infringing content;
  • to impersonate another person or misrepresent your affiliation;
  • to violate the rights of Akiolab or any third party.

We may investigate suspected violations and take any action we consider appropriate, including suspending access, cancelling orders, or reporting activity to relevant authorities.

13. Reviews, Comments, and User Content

If you submit reviews, comments, images, testimonials, suggestions, or other content (“User Content”), you represent and warrant that:

  • you own or control the necessary rights to submit it;
  • it is accurate to the best of your knowledge;
  • it does not violate any law or any person’s rights, including intellectual property, privacy, publicity, or confidentiality rights;
  • it is not defamatory, obscene, abusive, misleading, or otherwise objectionable.

By submitting User Content, you grant Akiolab a non-exclusive, worldwide, royalty-free, transferable, sublicensable licence to use, reproduce, adapt, publish, translate, distribute, display, and otherwise exploit that User Content in connection with our business, website, marketing, and operations.

We are not obligated to keep User Content confidential, compensate you for it, or publish it. We may remove or refuse User Content at any time.

14. Intellectual Property

All website content, including text, graphics, product photographs, logos, icons, branding, layouts, downloadable materials, and software or website functionality, is owned by Akiolab or its licensors and is protected by applicable intellectual property laws.

Except as expressly permitted in these Terms, no part of the Services may be copied, modified, reproduced, republished, uploaded, posted, transmitted, distributed, licensed, sold, or exploited without our prior written consent.

“Akiolab” and related names, logos, and branding may not be used without our prior written permission.

15. Privacy

Your use of the Services is also subject to our:

  • Privacy Policy
  • Cookie Policy

These policies explain how we collect, use, disclose, and protect personal information. PIPEDA applies to private-sector organizations in Canada in the course of commercial activity. 

16. Marketing Communications

If you subscribe to promotional emails, SMS, or other commercial electronic messages from us, you agree that we may send you marketing communications in accordance with applicable law.

You may unsubscribe at any time using the unsubscribe mechanism in the message or by contacting us at [email protected].

Commercial electronic messages sent to Canadian recipients must comply with CASL, including consent and unsubscribe requirements. 

17. Third-Party Services and Links

The Services may contain links to third-party websites, platforms, plugins, payment processors, shipping providers, analytics tools, or embedded content. We do not control and are not responsible for third-party services, content, terms, policies, or practices.

Your use of third-party services is at your own risk and may be subject to separate terms and privacy policies.

18. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES, WEBSITE, CONTENT, AND ALL PRODUCTS SOLD THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY REPRESENTATION, WARRANTY, OR CONDITION OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR COLLATERAL.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AKIOLAB DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS, INCLUDING MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT:

  • THE WEBSITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE;
  • DEFECTS WILL BE CORRECTED;
  • THE WEBSITE OR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR
  • ANY PRODUCT WILL BE SUITABLE FOR YOUR PARTICULAR PRINTER, SETTINGS, PROJECT, OR END USE.

THIS SECTION APPLIES ONLY TO THE EXTENT PERMITTED BY LAW AND DOES NOT LIMIT ANY NON-WAIVABLE CONSUMER RIGHTS OR ANY EXPRESS WARRANTY WE PROVIDE IN WRITING.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AKIOLAB AND ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICES, PRODUCTS, OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES, PRODUCTS, OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY TO THE EXTENT SUCH EXCLUSION OR LIMITATION IS PROHIBITED BY LAW, INCLUDING LIABILITY THAT CANNOT BE LIMITED FOR CONSUMER PROTECTION REASONS.

20. Indemnity

You agree to indemnify, defend, and hold harmless Akiolab and its owners, officers, employees, contractors, affiliates, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or relating to:

  • your breach of these Terms;
  • your misuse of the Services or products;
  • your violation of any law or third-party right; or
  • your User Content.

This indemnity applies only to the extent permitted by applicable law.

21. Force Majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, fire, flood, severe weather, war, terrorism, labour disputes, carrier disruptions, supply shortages, pandemics, government action, cyber incidents, or power or telecommunications failures.

22. Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of Nova Scotia and the federal laws of Canada applicable therein, without regard to conflict of laws principles.

Subject to any rights you may have under mandatory consumer protection law, you agree that any dispute arising out of or relating to these Terms, the Services, or products purchased from us shall be brought exclusively before the courts of Nova Scotia, Canada.

23. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severed and the remaining provisions shall remain in full force and effect.

24. No Waiver

Our failure to enforce any provision of these Terms is not a waiver of that provision or of any other right.

25. Entire Agreement

These Terms, together with any policies expressly incorporated by reference, including our Privacy Policy, Cookie Policy, Shipping Policy, and Refund/Returns Policy, constitute the entire agreement between you and Akiolab regarding the Services and supersede prior understandings relating to the same subject matter.

26. Contact Us

If you have questions about these Terms, please contact:

Akiolab

Email: [email protected]

Location: Halifax, Nova Scotia, Canada

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