Privacy Policy for Akiolab
Last Updated: April 14, 2026
1. Who We Are
Akiolab (“Akiolab”, “we”, “us”, or “our”) operates the website located at https://akiolab.com. We are a 3D printing filament provider based in Halifax, Nova Scotia, Canada.
For privacy-related questions, requests, or complaints, you may contact our Privacy Officer at:
Privacy Officer
Email: [email protected]
2. Scope of This Policy
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, create an account, place an order, contact us, submit a review, or otherwise interact with us.
3. What Personal Information We Collect
Depending on how you use our website, we may collect the following categories of personal information:
a. Order and Account Information
When you place an order, create an account, or contact us about an order, we may collect:
- name
- billing address
- shipping address
- email address
- phone number
- order details
- payment-related details necessary to process your order
- account login information
- purchase and return history
b. Communications
If you contact us by email, website form, chat, or other means, we may collect:
- your name
- contact information
- the contents of your message
- records of our correspondence
c. Reviews, Comments, and User Submissions
If you leave a product review, comment, or upload content, we may collect:
- the information shown in the relevant form
- your review or comment content
- any images or files you upload
- your IP address
- browser and device information used for spam prevention and site security
d. Technical and Usage Information
When you browse our website, we may automatically collect certain technical information, such as:
- IP address
- browser type
- operating system
- referring pages
- pages viewed
- time spent on pages
- approximate location derived from IP
- device identifiers
- cookie and similar technology data
e. Marketing Preferences
If you subscribe to marketing emails or other promotional communications, we may collect:
- your name
- email address
- subscription status
- marketing preferences
- engagement data such as opens or clicks, where applicable
4. Why We Collect and Use Personal Information
We collect, use, and disclose personal information only for purposes that are reasonable in the circumstances, including to:
- process and fulfill orders
- create and maintain customer accounts
- process payments
- arrange shipping and delivery
- communicate with you about orders, returns, refunds, support requests, or complaints
- calculate and apply taxes based on your location
- detect, prevent, and investigate fraud, abuse, security incidents, and other unauthorized activity
- operate, maintain, improve, and secure our website and services
- keep internal business records
- comply with legal, regulatory, tax, accounting, and contractual obligations
- send promotional emails or other marketing communications where permitted by law and where you have provided the required consent
5. Consent
By providing personal information to us, using our website, creating an account, or placing an order, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy, except where applicable law requires a different form of consent.
Where required, we will seek express consent for specific activities, such as sending promotional electronic messages.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain products, services, or website features.
6. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website and improve the user experience.
These may include:
a. Necessary Cookies
These cookies are required for core site functions, such as:
- account login
- shopping cart functionality
- checkout
- security
- session management
b. Preference Cookies
These cookies remember settings such as language, region, or saved form fields.
c. Analytics Cookies
If enabled, these cookies help us understand how visitors use our website so we can improve performance and usability.
d. Marketing Cookies
If enabled, these cookies may be used to measure campaign performance or deliver relevant advertising.
You can manage cookies through your browser settings. Disabling certain cookies may affect site functionality.
7. Payments
We use third-party payment processors, such as Stripe, to process payments securely.
When you make a purchase, payment information is processed directly by the payment processor in accordance with its own privacy policy and security practices. We do not store your full payment card number on our servers.
We may receive limited payment-related information, such as:
- payment confirmation
- card brand
- partial card details
- billing information
- transaction status
8. Shipping and Fulfillment
To fulfill and deliver your orders, we may share necessary information with shipping and logistics providers, such as:
- your name
- shipping address
- phone number
- email address where needed for delivery updates
- order reference information
These providers may include Canada Post, Chit Chats, local couriers, or other fulfillment partners used from time to time.
9. Service Providers
We may disclose personal information to third-party service providers that support our operations, including providers of:
- website hosting
- payment processing
- shipping and fulfillment
- spam prevention
- fraud prevention
- analytics
- email delivery
- customer communications
- security and performance monitoring
We require service providers to handle personal information only for authorized purposes and to use appropriate safeguards.
10. International or Cross-Border Processing
Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions.
When personal information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is processed, including lawful access requirements of courts, law enforcement, or regulatory authorities in that jurisdiction.
11. Reviews, Comments, and Uploaded Media
If you submit a review, comment, or upload media to our website:
- the information you submit may become publicly visible, depending on the feature used
- we may collect your IP address and browser user agent to help detect spam and abuse
- you should avoid uploading images that contain embedded location metadata, such as EXIF GPS data, if you do not want that information shared
We reserve the right to moderate, remove, or refuse reviews, comments, or uploads in accordance with our site rules and applicable law.
12. Marketing Communications
If you opt in to receive marketing emails or other commercial electronic messages from us, we may use your contact information to send you updates about products, offers, promotions, and news.
You may unsubscribe from marketing communications at any time by:
- clicking the unsubscribe link in the message, where available, or
- contacting us at [email protected]
Transactional communications relating to orders, account activity, security, or service issues are not marketing communications and may still be sent when necessary.
13. How Long We Retain Personal Information
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, and as required or permitted by law.
Examples include:
- account information: for as long as your account remains active, and for a reasonable period afterward
- order and transaction records: at least 7 years where necessary for tax, accounting, legal, or audit purposes
- reviews and comments: until removed by us or by the user where applicable, or as long as needed for business records and moderation history
- marketing records: until you unsubscribe or until they are no longer needed
- security and fraud-prevention records: as long as reasonably necessary for investigation, dispute resolution, or legal compliance
When personal information is no longer required, we will delete, anonymize, or securely destroy it, subject to legal and operational requirements.
14. How We Protect Personal Information
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information, including measures such as:
- HTTPS/TLS encryption in transit
- access controls and limited staff access
- secure third-party service providers
- password protection and authentication controls
- monitoring for suspicious activity
- internal retention and deletion practices
No method of transmission over the Internet or method of electronic storage is completely secure. We therefore cannot guarantee absolute security.
15. Your Rights
Subject to applicable law, you may have the right to:
- request access to personal information we hold about you
- request correction of inaccurate or incomplete personal information
- request deletion of personal information, where legally available
- withdraw consent to certain uses of personal information
- unsubscribe from marketing communications
- make a complaint about our privacy practices
To submit a request, contact our Privacy Officer at [[email protected]]. We may need to verify your identity before processing your request.
We may retain certain personal information where required by law or where permitted for legitimate business purposes, including fraud prevention, dispute resolution, tax compliance, and recordkeeping.
16. Children’s Privacy
Our website is not directed to young children, and we do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information inappropriately, contact us and we will review the matter.
17. Third-Party Links and Services
Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, content, or security of third-party sites. You should review their privacy policies separately.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website functionality, service providers, legal requirements, or privacy practices.
When we update this Privacy Policy, we will post the revised version on this page and update the “Last Updated” date above.
19. Contact Us
For privacy questions, access requests, correction requests, deletion requests, or complaints, contact:
Privacy Officer
Akiolab
Email: [email protected]